Exceptional Guest Experience Professional

**Job Title:** Guest Experiences Executive

We are currently looking for an enthusiastic and dedicated individual to join our Front of House Team. This is a unique opportunity to become part of a legendary story.

Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments.

Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award. Key responsibilities of the Guest Experiences Executive will include:

• Greet guests warmly, using their names to create a positive first impression and ensure they feel welcome.
• Adhere to Forbes 5-star and Red Carnation Hotel Standards.
• Ensure timely availability of agreed-upon services and products for guests.
• Be familiar with the VIP list and daily amenities for a seamless guest experience, following standard operating procedures (SOPs).
• Create personalised plans for guests upon request.
• Communicate special service requests for VIP guests before, during, and after their stay.
• Enhance the experience for junior guests and introduce a 'WOW' factor through proactive care.
• Collaborate with management to design a 'Personal Guest Plan' that reflects Ashford Castle/RCH standards.
• Continuously identify improvements to service standards with Senior Management approval.
• Complete a thorough handover before shifts end for consistent communication.
• Communicate VIP guest personal plans across all departments.
• Maintain thorough knowledge of the castle and its offerings.

The ideal candidate for the Guest Experiences Executive should:

• Be self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
• Be a fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
• Possess excellent communication and interpersonal skills.
• Show strong organizational abilities with a talent for prioritising tasks effectively.
• Have a commitment to delivering quality customer service.
• Be a people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
• Be a collaborative team player who actively participates in team projects.
• Be flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
• Be capable of handling high-pressure situations and busy periods with composure.
• Be knowledgeable about Forbes 5-star standards.
• Use innovative, adaptable, and flexible approaches.
• Be legally eligible to work in Ireland.

Benefits:

• Professional, award-winning training and development opportunities
• Discounted accommodation rates
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third-party service providers
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel-based recognition incentives
• Free access to Employee Assistance Programme

Other Opportunities:

Join us in this incredible new opportunity. We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

Keyword: GuestExperiencesExecutive