Frontline Client Services Representative

3 days ago

Dublin, Dublin City, Ireland beBeeJobOpportunity Full time €40,000 - €50,000
Customer Service Role

We are seeking a dedicated and skilled Customer Service Advisor to join our team in Dublin. This exciting opportunity will involve providing exceptional customer service to both online and in-store customers.

The ideal candidate will have previous experience in a customer service or retail support role and be familiar with CRM tools and eCommerce platforms. They will also possess strong communication skills and be fluent in written and spoken English.

Key responsibilities will include:

  • Responding to customer inquiries through our online helpdesk platform
  • Handling customer questions in-store via phone and WhatsApp
  • Supporting customers after purchase by resolving issues, answering product-related questions, and offering guidance
  • Replying to customer reviews through our online feedback system, ensuring responses match the tone and values of our brand
  • Assisting the online team with content updates and website tasks during quieter times
  • Assisting the dispatch team with order packing and shipping
  • Utilising our Order Management System, connected to Shopify, to process and manage online orders
  • Keeping detailed records of order progress and stock levels
  • Overseeing and processing returns and exchanges efficiently

Requirements for this role include:

  • Previous experience in a customer service or retail support role
  • Familiarity with CRM tools and eCommerce platforms
  • Fluent written and spoken English with strong communication skills
  • A willingness to learn and adapt to new tasks and responsibilities

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