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Customer Success Expert
2 weeks ago
Abrivia Recruitment Specialists is looking for a Customer Success Expert to join our growing team. In this key role, you will ensure our clients have an exceptional experience as they begin using our product. You'll work directly with new clients to guide them through the onboarding process, ensuring their success and satisfaction.
This role is perfect for someone who is customer-focused, enjoys problem-solving, and wants to help clients maximise their potential with innovative HR solutions. You will work with a small team and report to your Team Leader.
- Manage the smooth onboarding and implementation of new customers by understanding their needs and ensuring they're set up for success with the product.
- Provide exceptional support via email, phone, and online demonstrations to ensure clients are confident and satisfied with the product.
We're looking for someone who is fluent in German and English, has experience in customer-facing roles, and is self-motivated with strong problem-solving skills. If you're passionate about delivering exceptional client experiences, we want to hear from you
