Telephonic Counselling Specialist
2 days ago
Workplace Options is a leading provider of holistic wellbeing solutions, dedicated to improving employee wellbeing around the world. Our team is committed to delivering high-quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.
Job SummaryWe are seeking an experienced EAP Counsellor to join our team, who can provide empathetic and supportive telephonic and video counselling services to clients from diverse backgrounds and cultures.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Providing single-session telephonic and video counselling, in-the-moment support, and crisis management in a supportive and professional manner
- Assessing clients thoroughly to ensure appropriateness for short-term counselling
- Appropriately referring clients to external resources or within WPO as part of our holistic approach
You will work closely with individuals at risk and maintain clear clinical and task-oriented documentation in our case management system.
Qualifications and RequirementsTo be considered for this role, you will need:
- A minimum of a Level 4 diploma in Counselling
- Full registration with or membership of a regulatory counselling body (BACP/BPS/UKCP/Other)
- Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling
You should also have training in crisis intervention and supporting high-risk clients, and be able to work with clients presenting with substance abuse, mental health symptoms, and/or family/relationship-related concerns.
Benefits and PerksAt Workplace Options, we offer a range of benefits and perks, including gym reimbursement, tuition reimbursement, life insurance, employers pension contribution, clinical supervision, and mentorship programme.
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