Telephone Counsellor
3 weeks ago
Telephone Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Telephone Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that offers €35K-€40K + benefits. You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation.Key ResponsibilitiesTo provide an efficient and effective telephone counselling service to all callersTo answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the companies products e.g. counselling support, legal advice, medical helpline, etcDirecting service users to the appropriate person and managing expectations at all times. i.e. Legal DepartmentTo demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at riskUnderstand and embrace a "Solution Focused Philosophy" in order to help a service user achieve an outcome in the shortest space of time possibleTo take accurate information and record on the companies databaseTo effectively identify and manage risk in accordance with the company's "Risk Guidance Policy"To act as online CBT mentorTo undertake training provided by the company and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safeguarding etcWork to and exceed individual and team goals as per the quality frameworkPersonally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the serviceEffectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreementAim to complete any outbound calls within agreed service level agreementsDemonstrate the ability to always provide excellent customer service What You BringMinimum diploma level 4 in Counselling & minimum of 150 counselling hours12 months post qualification experienceTo be a registered member of the BACP or equivalentHigh level of computer literacy including telephony and CRM systemsBe able to work towards deadlines and demonstrate the ability to multitaskGreat communication and customer service skillsRelevant experience of working with safeguarding concerns and suicidal ideationYou will bring your can-do attitude, resilience, adaptability to a fast pace demanding environment and high level of integrity to lead a successful path in this role. The company offers 25 days holiday + bank holidays, birthday day off, pension plan and life insurance, free onsite gym, paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body), and more.Assessment Date: Mid February 2025Start Date: April 2025. 46888SKR5INDIRE
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Telephone Counsellor
4 weeks ago
Dublin, Dublin City, Ireland The Portfolio Group Full timeTelephone CounsellorAn exciting opportunity has arisen to join a growing business in a newly formed Telephone Counsellor role.This business is a leading EAP and OH provider, looking for a good communicator, resilient and driven individual to provide immediate emotional support and guidance to callers on the 24/7 helpline.Main Responsibilities:Provide an...
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Telephone Counsellor
4 weeks ago
Dublin, Dublin City, Ireland The Portfolio Group Full timeTelephone Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Telephone Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role...
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EAP Telephone Counsellor- ROI
2 weeks ago
Dublin, Dublin City, Ireland HealthHero Full timeSalary range €42,000 to €45,000 based on full time hours, 37.5. Part time is pro-rata salary.We are looking for fully qualified, accredited Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team.You will be: As the main part of the role, you will be carrying out...
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Wellbeing Counsellor
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Dublin, Dublin City, Ireland The Portfolio Group Full timeWellbeing Counsellor€35,000-€40,000 FTEVarious shift patterns from part-time to full-time.Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference...
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Counsellor
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Dublin, Dublin City, Ireland The Portfolio Group Full timeCounsellor, DublinAn exciting opportunity has arisen for a Counsellor to join our team in a newly formed role. This is a leading EAP and OH provider seeking a good communicator, resilient and driven individual to work onsite five days a week in a vibrant office in the City of Dublin.Key ResponsibilitiesProvide an efficient and effective telephone counselling...
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Eap Counsellor
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Dublin, Dublin City, Ireland Workplace Options Full timeWho we are:Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions.Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally.Trusted by 51% of Fortune 500 companies,...
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Counsellor
4 weeks ago
Dublin, Dublin City, Ireland The Portfolio Group Full timeCounsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that offers...
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Counsellor
3 weeks ago
Dublin, Dublin City, Ireland The Portfolio Group Full timeCounsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that offers...
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15h Left EAP Counsellor
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Dublin, Dublin City, Ireland Workplace Options, LLC Full timeWho we are:Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies,...
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5 days ago
Dublin, Dublin City, Ireland Workplace Options Full timeCompany OverviewWorkplace Options is the largest independent provider of holistic wellbeing solutions, founded in 1982. We support individuals to become healthier, happier and more productive both personally and professionally through our customized programs and global network of credentialed providers.Salary and BenefitsThe EAP Counsellor position offers a...
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Wellbeing Counsellor
3 weeks ago
Dublin, Dublin City, Ireland The Portfolio Group Full timeWellbeing Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Wellbeing Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role...
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EAP Counsellor
3 weeks ago
Dublin, Dublin City, Ireland The Portfolio Group Full timeEAP Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Wellbeing Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that...
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Wellbeing Counsellor
3 weeks ago
Dublin, Dublin City, Ireland The Portfolio Group Full timeWellbeing Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Wellbeing Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role...
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EAP Counsellor
4 weeks ago
Dublin, Dublin City, Ireland The Portfolio Group Full timeEAP Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed EAP Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that offers...
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Wellbeing Counsellor
4 weeks ago
Dublin, Dublin City, Ireland The Portfolio Group Full timeWellbeing Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Wellbeing Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role...
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EAP Counsellor
2 weeks ago
Dublin, Dublin City, Ireland The Portfolio Group Full timeEAP Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Wellbeing Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that...
