
Advanced Threat Protection Specialist Dublin
4 days ago
Dublin, Ireland
Company OverviewInteractive Brokers Group is a global financial services company with offices in over 15 countries.
We have been at the forefront of financial innovation for decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide electronic brokerage services to clients worldwide, including individual investors and institutions.
Our advanced technology, competitive pricing, and global market enable clients to make informed investment decisions.
Join us as we continue to innovate and simplify financial opportunities using state-of-the-art technology.
Junior Client Services Fraud and Security Analyst (French Speaker)
Client Operations - Security and Fraud Prevention
Mission StatementCreate technology to provide liquidity on better terms.
Compete on price, speed, size, diversity of global products, and advanced trading tools.
We seek a motivated, analytical, and methodical individual with a background in the financial services industry to join our dynamic team.
Responsibilities:- Proactive handling of client inquiries via callbacks and verbal/video client verification.
- Handling escalations of client inquiries about IBKR's security system via tickets.
- Problem management with a focus on security protocols and practices.
- Handling escalations of suspicious client activity or behavior to Senior SFP Analysts.
- Proactive tracking of fraud cases and trends realized.
- Creation of on-the-job training and fraud awareness material.
- 2+ years' experience in an information or fraud prevention role.
- BSc in STEM areas (Science, Technology, Engineering, and Mathematics).
- Proficient in Windows and/or macOS computer systems and basic office applications.
- Maintain up-to-date knowledge of the security industry as it relates to IBKR.
Required Skills:
- Analytical approach to problem-solving.
- Excellent communication (spoken and written) and interpersonal skills.
- Ability to engage and maintain a conversation with clients.
- Ability to build rapport, handle objections, and actively steer communications to collect required information and assist.
- Ability to learn and adapt to new information and technology platforms.
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