Customer Experience Strategist for Premier Clients

1 day ago

Dublin, Dublin City, Ireland beBeeStrategy Full time
Job Overview

We are seeking a skilled Customer Experience Strategist to develop and support the experience strategy for our premier clients.

You will manage a portfolio of key clients, ensuring they consistently see extraordinary growth through ongoing engagement, performance review, and customer-centricity strategy.

This role requires a passionate CX specialist with a strong understanding of the online shopper's journey, excellent communication skills, and commercial awareness.

The ideal candidate will be a natural relationship builder who can influence and collaborate across teams.

Responsibilities
  • Build and support the CX partnership strategy for premier clients, working closely with account managers and other teams.
  • Manage a portfolio of high-value clients, helping them hit (and exceed) their revenue and growth goals.
  • Cultivate a customer-centric approach with your client relationships to ensure the VOC is a key driver in partnership decisions.
  • Collaborate with internal teams to ensure we're meeting client expectations, service levels, and business goals.
  • Lead improvement initiatives that focus on optimisation and customer experience, delivering real results for clients.
Requirements
  • A Bachelor's degree is required; a Master's is a bonus.
  • 3+ years experience in a B2C e-commerce environmentwith demonstrable experience in understanding the online shopper's journey.
  • A background in customer-facing roles where you've focused on building positive relationships and delivering great experiences.
  • A track record of helping clients succeed - ideally in ecommerce or a similar industry.
  • A genuine passion for advocating for customers and helping them grow.
  • Solid understanding of the B2C ecommerce space, especially in online retail.
  • Strong commercial awareness and experience managing client contracts.
  • Experience running strategic planning sessions to shape future success.
  • Excellent communication and presentation skills - you're confident with both clients and colleagues.
About Us

We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfillment, delivery management, and global returns and payment processing capabilities.

We foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Benefits
  • Competitive salary and benefits: Your financial well being is important to us.
  • Professional and personal development: Find your spark and leave your mark.
  • Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
  • Diversity, Belonging & Inclusion: When we win, we win together.

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