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ICT Support Service Manager

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Dublin, Dublin City, Ireland Localgov Full time

The ICT Department at Localgov provides a wide range of services to staff and customers. As an IS Analyst, you will manage the IT support service, oversee a team of technical support officers, and report on their work. Your key responsibilities include developing and expanding the Help Desk system, streamlining task workflows, and ensuring maximum uptime, security, and availability of the network, data, communications, and business systems.

Key Responsibilities
  • Facilitate MS 365 and Cloud-based technologies
  • Troubleshoot PCs, Printers, Servers, Systems, Mobile Devices, and other peripherals
  • Provide Helpdesk service
  • Support existing in-house systems
  • Install new software

Project Teams Work

  • Manage user hardware ordering and asset management
  • User devices operating system upgrades
  • Technical design and implementation of new applications and services
  • Project meetings and assigned project task work

Systems Analysis and Design

  • Corporate Applications including CRM
  • SQL-based systems
  • Data Analytics
  • Data integration/warehousing/interfacing operations

Operations/Administration Work

  • Printing operations
  • Document management and control
  • IT Security operations
  • Contract and Supplier Management