Contact Centre Transformation Lead

Transform Your Career with a High-Impact RoleA leading technology company is seeking an experienced Contact Centre Project Manager to join their team in Dublin, Ireland.This is a unique opportunity to work on complex programmes that drive business growth and improvement, while being part of a supportive environment.The ideal candidate will have:Strong...

Transforming Customer Contact OperationsWe are seeking a highly skilled and results-driven Contact Centre Project Manager to lead strategic transformation initiatives across customer contact operations.This role will operate on a hybrid model, with at least 2 days working in the office per week.The successful candidate will have a strong understanding of...

Job Title: Project ManagerA highly capable and results-driven professional is sought to lead strategic transformation initiatives across customer contact operations.The ideal candidate will have a strong understanding of contact centre technologies, demonstrable change management experience, and excellent stakeholder and vendor management skills.They will be...

Contact Centre - Call Quality Assurance SpecialistContact Centre - Call Quality Assurance SpecialistContact Centre - Call Quality Assurance SpecialistCOMPANY BACKGROUNDClick&Go Holidays is a multi-award-winning online travel company based in Dublin city centre. We make it easy for customers to build their ideal holidays by combining flights with great-value...

Job TitleWe are seeking a strategic workforce manager to oversee global customer contact operations across multiple international locations.Key Responsibilities:Develop and implement effective strategies to manage customer contact volumes across various channels, including voice, messaging, social media, email, and back-office.Optimize staffing schedules to...

Job Title: Cloud Contact Centre Team LeadWe are seeking an experienced professional to lead our Cloud Contact Centre initiatives. This role requires a seasoned leader who can design, implement, and maintain Cloud Contact Centre solutions.Responsibilities:Design and implement Cloud Contact Centre solutions.Maintain Cloud Contact Centre solutions.Collaborate...

OverviewCarole Nash Insurance, now proudly part of the Markerstudy Group, is Ireland's leading motorcycle insurance intermediary. We're looking for an experienced Contact Centre Team Leader to join our management team and help shape the future of our business. If you're a motivated people-leader who thrives on coaching, developing talent, and driving...

Cloud Contact Centre Lead Job DescriptionJob OverviewWe are seeking an experienced Cloud Contact Centre engineer to lead the design, implementation and ongoing support of cloud-based contact centre solutions.Key ResponsibilitiesDesign and implement cloud contact centre solutions including advanced call flows, Interactive Voice Response (IVR), Automatic Call...

Key Job Responsibilities:Drive strategic transformation initiatives across customer contact operations.Lead end-to-end delivery of contact centre transformation projects, including Amazon Connect and WFM integrations.Required Skills and Qualifications:Strong understanding of cloud telephony, CRM, and AI/automation technologies.Demonstrable change management...

OverviewContact Centre Workflow Coordinator (Temporary Contract)The primary purpose of this role is to manage the operational workflow and real-time resource allocation across the Contact Centre. This includes overseeing inbound work distribution, monitoring service levels, and ensuring optimal utilisation of team capacity. The Workflow Coordinator will...