Customer Contact Operations Transformation Specialist

Job Title: Project ManagerA highly capable and results-driven professional is sought to lead strategic transformation initiatives across customer contact operations.The ideal candidate will have a strong understanding of contact centre technologies, demonstrable change management experience, and excellent stakeholder and vendor management skills.They will be...

Job OpportunityWe are seeking a highly skilled Contact Centre Project Manager to lead strategic transformation initiatives across customer contact operations.This is an exciting opportunity to work on complex, high-impact programmes while being part of a dynamic consultancy environment.The role will operate on a hybrid model, with at least 2 days working in...

Job Title: Operations Transformation SpecialistWe are seeking a skilled professional to join our team as an Operations Transformation Specialist. In this role, you will be responsible for driving process excellence within our operations by coordinating changes across all delivery stations.About the Role:You will work closely with cross-functional teams to...

Workforce Optimization ManagerWe are seeking a highly skilled Workforce Optimization Manager to oversee the strategic planning and execution of our customer contact operations across multiple international locations. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.Key...

Contact Centre - Call Quality Assurance SpecialistContact Centre - Call Quality Assurance SpecialistContact Centre - Call Quality Assurance SpecialistCOMPANY BACKGROUNDClick&Go Holidays is a multi-award-winning online travel company based in Dublin city centre. We make it easy for customers to build their ideal holidays by combining flights with great-value...

Transform Your Career with a High-Impact RoleA leading technology company is seeking an experienced Contact Centre Project Manager to join their team in Dublin, Ireland.This is a unique opportunity to work on complex programmes that drive business growth and improvement, while being part of a supportive environment.The ideal candidate will have:Strong...

Our team operates the power system with world leading levels of variable non-synchronous renewable generation, ensuring that everyone has power when they need it.Transforming the power system is key to our climate change and net zero ambitions. As a key player in this transformation, you will drive and support transformative change across the team.The team...

Job Title: Technology Transformation ExpertA seasoned professional with a proven track record of delivering large-scale IT projects, driving business change and advising clients on strategic IT initiatives is required to join our team.Key Responsibilities:Lead the planning, design, and implementation of key IT transformation programmes.Advise clients on how...

Job Title:">We are seeking a dynamic and experienced professional to join our team as a Customer Experience Transformation Specialist. This role involves collaborating with clients to scope, design, and implement customer technology/innovation solutions to drive optimal business decisions and outcomes.">About the Role:">">The successful candidate will...

Job Title: Workforce ManagerA dynamic role supporting a global customer contact operation.Manage and forecast customer contact volumes across multiple channels (voice, messaging, social media, email, back-office) over a 7-day period.Schedule and optimize staffing to meet demand with a focus on efficiency and quality.Understand seasonal demand patterns and...