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Transforming Customer Experiences: A Career Opportunity

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerExperience Full time €60,000 - €100,000

Job Title:

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We are seeking a dynamic and experienced professional to join our team as a Customer Experience Transformation Specialist. This role involves collaborating with clients to scope, design, and implement customer technology/innovation solutions to drive optimal business decisions and outcomes.

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About the Role:

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  • The successful candidate will participate in the full project lifecycle (waterfall, hybrid, agile) from initial research and business case development to project planning, execution and close-out in customer facing role.">
  • You will utilise your skills in the areas of technology, product management and agile implementation support.">
  • You will perform business analysis tasks such as requirements gathering, prioritisation, and data analysis.">
  • You will engage with senior client stakeholders to drive business outcomes by facilitating workshops and collaborating on projects aimed at enhancing organisational results and customer experience.">
  • You will effectively analyse and define business and customer requirements through stakeholder engagements, process reviews, user story writing, product backlog development/support.">
  • You will work with developers, designers, business analysts, and testers to deliver customer-centred technology solutions, digital transformations and design-led innovation.">
  • You will support the development and implementation of front office/customer-facing transformation, omnichannel transformation and CRM implementation projects.">
  • You will conduct business analysis and presentation activities, including requirements gathering, prioritization, and the development of delivery plans.">
  • You will design and optimize business processes, including Lean and Process Improvement methodologies and process mapping.">
  • You will leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences.">
  • You will support the implementation of digital and CX transformation strategies.">
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Requirements:

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  • A minimum of 4-5 years of experience in customer experience at Senior Consultant Level.">
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.">
  • Ability to think critically and challenge existing processes to identify areas for improvement.">
  • Basic understanding of Lean, Six Sigma and Agile principles and methodologies.">
  • Excellent presentation and facilitation skills.">
  • Understanding of Martech, CRM platforms (SF, SAP, Microsoft dynamics etc.), CPQ and data & analytics.">
  • Understanding of digital and emerging technology.">
  • Commitment to continuous learning and improvement in business process design and optimisation.">
  • Product Owner/ Scrum Master/ Product Manager delivery experience applying agile and waterfall methodologies.">
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Benefits:

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  • We offer a competitive remuneration package.">
  • Our comprehensive benefits package includes support for flexible working and career development.">
  • We have a range of discounts, offers and promotions available to our employees.">
  • We offer opportunities to develop new skills and progress your career.">
  • We provide support and coaching from some of the most engaging colleagues around.">
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Inclusion & Diversity:

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We hold a collective commitment to foster an environment where all differences are valued and respected. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds.

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Apply Now:

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If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

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Eyelongan excellence is achieved through diversity, equity, and inclusion. EYelongan is committed to being an inclusive employer and we are happy to consider flexible working arrangements.