Transform Customer Experience With Us

4 days ago

Dublin, Dublin City, Ireland beBeeConsultant Full time €90,000 - €120,000
Customer Transformation Consultant

We are seeking a dynamic and experienced consultant to join our team in customer transformation. As a senior consultant, you will collaborate with clients to scope, design, and implement customer technology solutions to drive optimal business decisions and outcomes.

Job Description

Participate in the full project lifecycle from initial research and business case development to project planning, execution, and close-out in customer-facing roles. Utilize your skills in technology, product management, and agile implementation support. Perform business analysis tasks such as requirements gathering, prioritization, and data analysis.

Required Skills and Qualifications
  • Analytical & Problem Solving Skills: Ability to analyze and interpret data to identify trends and insights.
  • Problem-Solving Skills: Excellent analytical and troubleshooting skills to address business process issues and develop effective solutions.
  • Communication Skills: Excellent verbal and written communication skills to interact with stakeholders and present findings clearly.
  • Attention to Detail: High level of attention to detail to ensure accuracy in process documentation and analysis.
  • Technical Proficiency: Familiarity with business process modelling tools and software, CRM platforms, and tools to support the role of Product Owner.
  • Project Management: Basic understanding of project management principles and agile methodologies.
  • Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams.
  • Organisational Skills: Strong organisational skills to manage multiple tasks and projects simultaneously.
  • Customer Focus: Understanding of customer needs and the ability to design processes that enhance customer experience.
  • Stakeholder Engagement: Ability to engage with stakeholders at various levels to gather requirements and feedback.
Benefits
  • A competitive remuneration package.
  • A comprehensive benefits package including support for flexible working and career development.
  • Opportunities to develop new skills and progress your career.
  • The freedom and flexibility to handle your role in a way that's right for you.
What We Offer

We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

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