Strategic Growth Initiatives Project Manager

Join our team as a Project Manager, driving strategic growth initiatives for Stripe. As a key member of our Professional Services team, you will be responsible for delivering large-scale projects that directly impact the trajectory of our business.

The ideal candidate will have experience in project management, business process analysis, strategy and operations, and/or consulting. They will possess excellent program management skills, with the ability to manage multiple stakeholders with varying priorities and drive solutions towards a shared goal.

In this role, you will have the opportunity to grow your knowledge of Stripe's platform and our expanding portfolio of Professional Services offerings. You will also collaborate with cross-functional stakeholders to scope and execute global projects, creating operational efficiencies that improve top-line metrics.

As a Senior Project Manager, you will contribute to the creation of assets and strategies to facilitate scaling through our partner ecosystem. You will also forge strong working relations with cross-functional stakeholders, aligning on priorities and focusing on successful outcomes.

• Key Responsibilities:
• Own the full project lifecycle from ideation to global launch for strategic programs of work.
• Lead the design, development and launch of new service offerings for the Professional Services team.
• Collaborate with Professional Services sellers to refine and evolve sales processes, assets and methodologies.
• Lead and contribute to projects to develop, improve, and scale our delivery processes globally.
• Focus on the continuous improvement and enablement of the Professional Services methodology and its associate tools, templates and processes.
• Provide well-established program governance to manage requirements in line with the project scope and business objectives.
• Provide proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates.
• Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high-impact and complex implementations of Stripe's payment infrastructure.
• Partner closely with our cross-functional stakeholders to scope and execute global projects to create operational efficiencies that improve top-line metrics.

What We're Looking For:

• A minimum of 3+ years of experience in project management, business process analysis, strategy and operations, and/or consulting.
• Program management skills with experience of managing projects from inception through to completion.
• Ability to manage multiple stakeholders with varying priorities and drive solutions and commitment to a shared goal.
• Critical thinking and problem-solving skills.
• Communication skills, both written and verbal, with experience articulating complex topics in an easy-to-consume way.
• An interest in digging into the details of processes to identify opportunities for improvement and designing new ways of working with a focus on successful outcomes.

Preferred Qualifications:

• Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.).
• Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points.
• A familiarity with APIs.
• Data-analysis skills with experience navigating large data sets.

Hybrid Work at Stripe:

We offer a hybrid work model that allows employees to split their time between working remotely and collaborating in-person in our offices or with customers.

Benefits:

• Equity in Stripe.
• Company bonus or sales commissions/bonuses.
• Retirement plans.
• Health benefits.
• Wellness stipends.