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Italian Speaking Customer Service Specialist
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We are looking for a skilled and detail-oriented customer support professional to join our team. The ideal candidate will have excellent communication skills, be fluent in Italian and English, and possess a strong understanding of Microsoft Office.
As a Customer Support Representative, you will be responsible for handling customer orders accurately, responding to queries in a timely manner, and maintaining a positive attitude towards customers and colleagues.
Key Responsibilities- Handle customer orders and transactions accurately through relevant systems.
- Respond to customer queries in a timely and informative manner.
- Maintain a positive attitude towards customers and colleagues at all times.
- 1-2 years' experience in a multi-national customer support or contact centre environment.
- Fluency in Italian and English.
- Good written and spoken English language skills for those Representatives for whom English is not their mother language.
- Excellent communication and interpersonal skills.
- Good working knowledge of Microsoft Office.
- Attention to detail, accuracy, and ability to multitask.
- Ability to work under pressure and on own initiative with a positive attitude to problem-solving.