Tenant Liaison Specialist
2 weeks ago
The Community and Tenant Relations Officer plays a vital role in creating sustainable communities by empowering individuals, families, and communities to identify their needs and opportunities.
This role involves building strong relationships and promoting community engagement through various partnerships.
The officer will facilitate tenant and community events, develop tenant participation skills, and work across departments to implement policies that enhance tenant satisfaction.
- Facilitate tenant and community engagement events to foster integration into the local community.
- Develop tenant participation skills through coaching and training programs.
- Collaborate with departments to design and implement policies that improve tenant satisfaction and embed tenant participation within the organization.
- Work closely with service staff on ongoing initiatives to ensure customer engagement and participation are embedded throughout all aspects of the organization.
- Ensure tenant consultation and input are sought to improve service delivery.
- Support the complaint process, particularly through mediation on matters of potential conflict and providing information for the determination process.
- Set goals for improvement and respond to problems and needs through empowerment and active participation.
- Establish connections with other groups and agencies, working in partnership to develop and implement strategies that benefit the local community.
- Possesses a third-level qualification in a relevant field or equivalent experience.
- Has a minimum of three years' experience in a related field.
- Hold a full clean driving license and access to a vehicle.
- Demonstrates effective communication and negotiation skills.
- Displays proficiency in MS Suite, including Excel, Word, PowerPoint, and Outlook.
- Works within the framework of our overall strategic objectives and values.
- Maintains knowledge of the social housing sector (desired).
Joining us means being part of a team that aims to build a more inclusive society.
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