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Expert Customer Service Professional
2 weeks ago
We are seeking a professional to fill the position of Corporate Receptionist, responsible for providing exceptional customer service and support to our clients.
- Covering all roles across the business including receptionist, switchboard, concierge, floor coordinator, lobby host, and helpdesk.
Key responsibilities include:
- Proactively dealing with guest requests in an efficient, friendly, and timely manner.
- Handling all external and internal calls in a professional manner.
- Communicating effectively with other departments and service providers.
- Adopting a flexible and adaptable approach when dealing with ad-hoc duties as required.
To be successful in this role, you will need:
- At least one year front-of-house reception experience in a luxury hotel, premium airline, retail, or corporate environment.
- Excellent interpersonal skills and an outgoing personality.
- Able to easily build rapport with key stakeholders, both internally and externally.
- Demonstrate ability to adapt and flex your working style and behavior to suit different environments.
This is a fantastic opportunity to join a dynamic team and enjoy the following benefits:
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career.
- Celebrate Excellence: Shine a spotlight on outstanding peers with awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about.
Our people-first culture and exceptional service standards make us a leading provider of front- and back-of-house guest services. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks to ensure we champion diversity and inclusion in all that we do.
Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing varied support and initiatives for our teams to get involved in. Rapport Guest Services is a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Join our team and discover a rewarding career with opportunities to grow and develop in a dynamic and inclusive work environment.
