Community Ambassador

4 days ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €35,000 - €45,555

Our Community Champion

 

About This Role:

We are seeking a Customer Service Associate to join our team, providing exceptional day-to-day management of our property and community. As part of a dynamic team, you will be responsible for delivering an outstanding resident experience, promoting occupancy and retention goals.


Key Responsibilities:
  • Support and collaborate with colleagues to deliver exceptional resident living.
  • Deliver comprehensive front-of-house customer service, exceeding resident expectations.
  • Respond positively to customer queries and complaints, identifying and taking appropriate action in line with our procedures.
  • Establish and maintain relationships with residents, including University clients.
  • Develop and maintain local knowledge and information resources relevant to resident needs.
  • Complete administrative tasks, including logging maintenance requests, filing, and preparing notices.
  • Undertake marketing activities, such as attending open days and leafleting to promote the property.
  • Carry out sales and leasing activities, including viewings, follow-ups on enquiries, and sales conversions.
  • Assist with summer Community preparations, including move-in and move-out processes.
  • Participate in an on-call roster to provide out-of-hours emergency support for the Community.


Requirements:
  • Good level of general education.
  • Proficient in Microsoft Office packages, including Word, Excel, and Outlook.
  • Knowledge and understanding of Health and Safety requirements and legislation.
  • Excellent customer service skills and significant experience in a customer-facing role.
  • Strong relationship building and influencing skills.
  • Ability to act autonomously, making decisions and taking action when required.
  • Fluent English verbal and written communication skills.
  • Excellent organisational skills, with the ability to multitask and prioritise.


As a valued member of our team, you will enjoy a supportive work environment, opportunities for growth and development, and a competitive salary package.


If you are a motivated and enthusiastic individual, passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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