Community Operations Coordinator
3 days ago
Job Overview
Cpl Healthcare is seeking a Community Operations Coordinator to join our team in Dublin. The successful candidate will be responsible for investigating and resolving reported issues, enforcing clients' Terms of Use, and becoming knowledgeable about client's products and community standards.
Main Responsibilities
- Investigate and resolve reported issues via ticketing system
- Monitor reports of abuse on the site and enforce clients' Terms of Use
- Become knowledgeable about client's products and community standards
- Use market-specific knowledge to find scalable solutions to improve support of our community of users
- Gather, analyse, and utilise relevant data to develop ways to improve the overall user experience
- Recognise trends and patterns and escalate issues outside company policy to the global team
- Identify inefficiencies in workflows and suggest solutions
Requirements
- Strong personal resilience with ability to operate in pressured and fast-paced environment
- Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritise, solve problems, and work as part of a team
- Effective Time management & Prioritisation skills
- Ability to consistently hit KPIs on time
What We Offer
- Full-time, permanent contract with Covalen
- Base salary: €29,700 per year
- 25% salary uplift for late hours from 10pm to 2am (up to €30,200 per year)
- €12 per day (before tax) as travel allowance
- Free meal on site
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive Training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme
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