Customer Service Expert

1 week ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €42,000 - €54,000
Customer Support Manager

This is a challenging role for an individual with excellent organisational, communication, and time management skills. The ideal candidate will have strong analytical and problem-solving skills, the ability to multitask, and experience in developing reports and dashboards.

About the Role

The successful applicant will be responsible for ensuring the service desk runs smoothly, managing various administrative functions, and assisting the Service Delivery Manager and Engineering team. Key responsibilities include contract management, resource controlling, quoting, ordering equipment, answering telephones and replying to emails, and logging new tickets.

A full-time office-based position is available, offering immediate start. The successful candidate will report directly to the Service Delivery Manager and CTO.

We are seeking an individual who can effectively manage internal communication among Engineers, Sales, Marketing, Customer Support, and across the country. Strong teamwork and stakeholder engagement skills are essential.

Key Responsibilities:
  • Manage customer queries regarding ticketing and support.
  • Monitor customer queues and follow service level agreements (SLAs), including Priority 1 incidents.
  • Schedule engineers for the next day (NOC) and inform them of ticket details, required parts, and site assignments.
  • Review engineers' tickets daily and address any data input or logging issues to resolution within the day.
  • Coordinate daily calls with off-site engineers to review plans and ticket status.
  • Input orders from customers and handle related queries.
  • Maintain high standards of quality and customer service.
Requirements

To be considered for this role, you must have a third-level qualification or relevant experience in a similar position. Proficiency in Microsoft Office is essential, as well as strong analytical and problem-solving skills. Previous office or operations administration experience is advantageous.

Benefits

This is a fantastic opportunity to join our team and contribute to delivering results through a systematic approach. If you are a self-learner with the ability to understand market needs and translate them into propositions, we would like to hear from you.

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