Delivering Exceptional Customer Experiences

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €90,000 - €120,000
Maximizing Customer Value

We're seeking a professional to empower our customers in achieving their goals through innovative technology and best practices. As a customer success expert, you will play a vital role in helping our clients maximize the value of their investment.

Key Responsibilities
  • Lead the delivery of customer outcomes engagement for a portfolio of clients, understanding each client's needs and challenges.
  • Ensure clients are technically proficient and on the most recent version of our product.
  • Identify criteria for assisting clients by using success strategies in the success platform.
  • Promote customer success stories and processes.
  • Ensure clients obtain maximum value from their investment and utilize their licenses effectively.
  • Collaborate with teams to enhance product adoption and increase footprint.
  • Resolve escalated client issues quickly, utilizing resources from across the ecosystem.
Requirements
  • 5+ years of experience providing customer professional services or related business support.
  • Able to deliver independent comprehensive services.
  • Experience resolving issues through analysis.
  • Experience working collaboratively.
  • Accreditations or certifications in service management a plus.
Benefits

The ideal candidate will have a passion for delivering exceptional customer experiences and driving business growth. If you're a results-driven professional with excellent communication skills, we encourage you to apply.

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