Deliver Exceptional User Experiences

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €29,000 - €36,000
Customer Service Specialist

We are seeking a skilled and empathetic Customer Service Specialist to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and resolving issues in a fast-paced environment.

The ideal candidate will be responsible for investigating and resolving reported issues, enforcing client terms of use, and providing top-notch support to our community of users. They will also be expected to become knowledgeable about our products and community standards, and utilize market insights to find scalable solutions to improve the support of our community of users.

Main Responsibilities:
  • Investigate and resolve reported issues (inquiries via ticketing system) such as requests for account support or potentially abusive content
  • Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
  • Become and remain knowledgeable about our products and community standards
  • Use market specific knowledge and insights to find scalable solutions to improve the support of our community of users
  • Gather, analyse, and utilise relevant data to develop ways to improve the overall user experience
  • Recognise trends and patterns and escalate issues outside the company policy to the global team
  • Identify inefficiencies in workflows and suggest solutions
Required Skills & Qualifications:
  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritise, solve problems and work as part of a team
  • Effective Time management & Prioritisation skills
  • Ability to consistently hit KPIs on time
Language Skills:
  • Fluent near-native level (C1-C2) of Albanian language in oral and written communication, with in-depth understanding of culture and social trends in the region
  • Advanced level of English (C1)
What We Offer:
  • Competitive salary package
  • Private healthcare
  • Pension contribution
  • 25 days of annual leave
  • Extensive Training and access to our Wellness Programme
  • Tax Saver and Bike-to-Work Scheme

This role requires candidates to be fully confident in dealing with sensitive content. Candidates must also be eligible to work full-time in Ireland and have a valid EU passport or equivalent. If you are passionate about delivering excellent customer service and want to join a dynamic team, please apply today

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