IT Service Management Lead

3 days ago


Belfast, Ireland beBeeIncident Full time €70,000 - €90,000
Job Summary:

We are seeking an accomplished IT Service Management professional to lead and coordinate the lifecycle of incident and problem management, driving root cause analysis and service quality improvements across the business.

Main Responsibilities:
  • Coordinate the full lifecycle of incident and problem management, from identification to resolution.
  • Conduct RCA sessions, post-incident reviews, and status meetings to ensure clear action plans and accountability.
  • Monitor KPIs and performance metrics, producing regular reports for senior stakeholders.
  • Promote service improvement initiatives across people, process, and technology.
  • Communicate effectively with stakeholders during major incidents.
Key Requirements:
  • Proven experience in Incident & Problem Management within a complex, global environment.
  • Proficiency in Service Now or similar ITSM tools.
  • Excellent analytical and problem-solving skills.
  • Strong communication skills with experience managing senior stakeholders.
  • ITIL v3/v4 Foundation certification (desired).
  • Collaborative mindset with international teams across different time zones.

As a seasoned IT Service Management professional, you will have the opportunity to drive service excellence, improve processes, and collaborate with cross-functional teams.



  • Belfast, Ireland Adoption UK Full time

    JOB TITLE: Lead Youth Services Worker (Northern Ireland) RESPONSIBLE TO: Director, Northern Ireland HOURS OF WORK: 25 hours a week (flexible with some evenings) LOCATION: Office based, with travel across Northern Ireland.DURATION: Fixed Term 5 Years SALARY / GRADE: Grade 5 (£30,738 - £33,921 FTE) KEY WORKING RELATIONSHIPS Adopted Young People in Northern...


  • Belfast, Ireland beBeeCareer Full time €28,000 - €33,000

    Job Description\This is an exciting opportunity to join a dynamic team as an Assistant Manager. We are seeking an ambitious and driven individual who is passionate about delivering exceptional customer service and has a strong focus on the hospitality industry.\The successful candidate will be responsible for assisting the General Manager in controlling the...


  • Belfast, Ireland beBeeProjectManagement Full time €100,000 - €120,000

    Lead Senior Project ManagerWe are seeking an experienced Senior Project Manager to join our Middle Office Transformation Team in Belfast.This is a senior-level opportunity to lead multiple strategic initiatives across Fixed Income business lines, including FX, Spread, Rates, and Treasury.The successful candidate will play a key role in delivering regulatory,...

  • Team Lead

    1 week ago


    Belfast, Ireland beBeeLeadership Full time €35,000 - €40,000

    Branch Leadership RoleWe strive to deliver exceptional customer experiences and foster innovative thinking within our teams.A successful leader achieves sales targets, drives performance, and provides outstanding service by:Maximising sales opportunitiesEnabling effective branch operationsIncreasing exposure through new business leads and marketing...


  • Belfast, Ireland Baker McKenzie Full time

    Location: Belfast Workplace: Hybrid At Baker Mc Kenzie we are different in the way we think, work and behave.With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every...


  • Belfast, Ireland beBeeCompliance Full time €78,108 - €87,120

    Job Title: Lead Building Safety ManagerOur organization is seeking a highly skilled professional to lead our approach to building safety.The successful candidate will be responsible for managing a team of specialists to deliver building safety services.Key Responsibilities:Develop and implement an effective compliance strategy.Liaise with stakeholders to...


  • Belfast, Ireland beBeeAsset Full time €75,000 - €95,000

    Job OpportunityWe are seeking a Principal Asset Management Consultant to lead a talented team committed to innovation and efficiency.About the RoleWork closely with clients to understand their needs and provide support to deliver digital solutions.Develop high-quality technical services that meet or exceed client expectations.Support the development of...


  • Belfast, Ireland beBeeLeadership Full time £51,802 - £61,609

    Senior Manager, Housing Benefit ServicesThe Senior Manager, Housing Benefit Services is a key role within the senior management team, responsible for leading and overseeing various aspects of Housing Benefit support functions.Leads and oversees Housing Benefit Policy, Systems, Owner-Occupiers, Recovery, Audit & Projects.Works collaboratively within the...


  • Belfast, Ireland beBeeFinance Full time €28,770 - €39,280

    Job Title: Financial Services ManagerThe role of Financial Services Manager is a crucial part of our organization's operations. As a key member of the team, you will be responsible for managing the financial aspects of our business.The ideal candidate will have demonstrable experience in finance, with a proven track record of delivering comprehensive and...

  • Usher Service Manager

    2 weeks ago


    Belfast, Ireland beBeeSecurity Full time €52,009 - €53,838

    Job SummaryThe Deputy Head of Usher Services position is part of the Corporate Services Directorate, responsible for maintaining a safe working environment for Members, staff, and Parliament Buildings users.Manage security at Parliament Buildings and support Assembly operations in Plenary and Committees.Oversee pedestrian and vehicular access control to...