Human Capital Specialist

5 days ago


Dublin, Dublin City, Ireland Okta, Inc. Full time
About the Position

We are hiring a Human Capital Specialist to help us scale our People Operations processes. You will be a key member of the People Operations team focused on delivering an exceptional employee experience and driving efficiencies across the People Operations, Total Rewards, HR Business Partners, Workplace, and Diversity & Inclusion teams.

The ideal candidate will be a self-starter with great customer service skills and broad knowledge of HR programs and processes across the employee lifecycle. Experience supporting multiple jurisdictions across EMEA would be advantageous.

Key Responsibilities:

  1. Answering and transacting on Tier 2 inquiries, processes, and requests through our case management platform, ServiceNow, while escalating complex cases to the appropriate COE.
  2. Supporting regional and global projects as required, optimizing processes, and managing transactions moving to People Operations.
  3. Providing reporting needs for various COE groups, utilizing Workday and ServiceNow data to identify inquiry trends and operational weaknesses.
  4. Developing action plans to improve employee experience and self-service, documenting operational processes, and determining which can be managed by our offshore Manila team.


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