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Data Cloud Customer Success Lead
1 week ago
The role of the Data Cloud Customer Success Lead is to support the success of Salesforce customers by partnering with internal teams to ensure an exceptional customer experience.
In this position, you will collaborate with key stakeholders to drive customer adoption, retention, and success plan engagement. You will help prioritize customer needs, align internal resources, and communicate the value of Customer Success initiatives effectively.
This role focuses on assisting and supporting the broader strategies and objectives of Customer Success while growing into leadership responsibilities.
Key Responsibilities include collaborating with Sales and Customer Success stakeholders to support retention efforts and mitigate customer attrition, as well as assisting in coordinating account information, sales leader priorities, and success plan objectives within the designated portfolio.
You will also monitor Customer Success Scores and other key metrics to identify and recommend resources to address customer needs.
This role requires a strong understanding of customer success principles and the ability to communicate effectively with cross-functional teams.
A minimum of 5 years' experience in Sales, Customer Success, or related fields, preferably within the SaaS landscape, is required for this position.
Candidates should have proven experience in a customer success, sales support, or related role, preferably within a SaaS environment.
Strong analytical skills are necessary to interpret key metrics and prioritize tasks accordingly.
This role requires proficiency in Salesforce products and tools, which is a plus.
We believe that the business of business is to improve the state of our world.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
