Parts Sales Representative

4 days ago


County Roscommon, Ireland Joe Duffy (Athlone) Full time
About Joe Duffy Group:
As Ireland's leading motor retailer, representing 21 brands across 23 dealerships with a team of 650 employees, our robust and diversified business model has delivered 14 consecutive years of profit growth.

Job Summary:
We are seeking an Apprentice Parts Advisor to join our Athlone dealership. As a key point of contact for customers requiring parts, you will manage information flow between the workshop, dealership, and customer, delivering excellent service at all times.

Key Responsibilities:
* To be the focal point of contact for customers requiring parts for their vehicles
* Manage the flow of information between the workshop, the rest of the Dealership and the customer
* Deliver excellent customer service at all times
* Qualify parts needs and requests
* Establish understanding and an agreement with the customer of the parts required
* Maintain safe working practices and abide by the working rules and standards of the dealership

Requirements:
* Impeccable appearance and well-presented to work in a corporate environment
* Experience of working in a retail/hospitality/customer-facing role
* Good oral & written communication skills
* Excellent organisational skills
* Ability to record accurately all relevant details
* An ability to 'up sell' additional work / accessories

Training and Development:
We have a comprehensive training program in place which is tailored to suit individual's needs and can take six months to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales.

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