Executive Service Delivery Director
9 hours ago
Job Overview
As a seasoned executive, you will play a pivotal role in driving operational excellence across our organisation. You'll lead a broad portfolio of critical functions-including field service management, customer contact centres, warehouse operations, and project installations-ensuring seamless coordination and operational efficiency.
Key Responsibilities:
- Manage a diverse team of service managers, in-field engineers, call centre staff, and warehouse personnel, fostering collaboration and accountability across departments.
- Enhance service delivery, drive customer satisfaction, and implement efficient inventory and product delivery strategies.
- Lead the successful delivery of complex project installations-coordinating resources, managing timelines, and ensuring projects are delivered on time, to budget, and to the highest standards.
- Work closely with senior leadership to shape and manage operational initiatives, monitor key performance indicators, and implement cost-effective strategies that maintain quality and service excellence.
- Ensure compliance through regular audits, reporting, and risk assessments.
Requirements:
- A strategic, hands-on leader who thrives in a fast-paced, customer-driven environment.
- Ability to inspire cross-functional teams, mentor managers, and build a high-performance culture rooted in agility, responsibility, and continuous improvement.
- Strong analytical skills, with the ability to identify opportunities for innovation and operational optimisation.
About Us
Our organisation is committed to delivering exceptional service and value to our customers.
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