Duty Service Manager

7 days ago


Limerick, Limerick, Ireland Limerick Strand Hotel Full time

Company Overview:

The Limerick Strand Hotel is a premier hotel located in the heart of Limerick city. We pride ourselves on delivering exceptional service and maintaining high standards of quality.

Job Summary:

We are seeking an experienced Duty Service Manager to join our team. The successful candidate will be responsible for ensuring the smooth operation of the hotel, maintaining high standards of service delivery and guest satisfaction.

Key Responsibilities:

  • Liaise with Heads of Department to ensure sufficient staffing levels
  • Monitor and maintain agreed standards in all areas of the hotel
  • Patrol the hotel regularly to ensure cleanliness and safety standards are met
  • Lead the team in emergency situations such as fire alarms
  • Maintain a lobby presence during peak periods
  • Ensure comprehensive handover system is in place
  • Deal with guest complaints and feedback
  • Carry out training and development activities
  • Conduct show arounds and assist with bookings

Requirements:

The ideal candidate will have experience in hospitality management, excellent communication skills and the ability to work under pressure.

Benefits:

  • Parking facilities
  • Meal allowance/canteen
  • Employee Assistance Programme
  • Health & Wellbeing Week
  • Discounted rates at sister hotels

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