Product Adoption Specialist

6 days ago


Dublin, Dublin City, Ireland Intercom Full time

At Intercom, we believe in empowering our customers to achieve their goals through innovative products and exceptional support. As a Customer Success Manager, you'll be instrumental in delivering world-class customer experiences, driving deep product adoption, and shaping the future of Scaled Customer Success.

Key Responsibilities:

  • Collaborate with customers to understand their challenges and provide tailored solutions.
  • Develop and iterate on scaled playbooks and engagement strategies to drive positive outcomes for customers.
  • Design and implement new processes aimed at delivering more value to our customers.
  • Partner closely with Sales to drive the best customer experience possible.

We're looking for someone with 2+ years of experience working in a customer-facing organization, a proven track record of adding real value at a dynamic and fast growth company, and the ability to understand and communicate complex problems clearly and concise to different audiences.

Benefits:

  • Competitive salary and equity in a fast-growing start-up
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones


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