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Hotel Reception Lead

2 weeks ago


Dublin, Dublin City, Ireland beBeeCustomer Full time

Job Title: Front Office Manager

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The Bracken Court Hotel is part of a reputable hotel group with multiple establishments in Ireland. The company currently employs 550 staff, offering opportunities for career growth and development.

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We are seeking an experienced Hotel Front Office Manager to join our professional reception team. As a key member of the hotel's management team, you will be responsible for leading a team of 7 staff, including reception and night porters.

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Main Responsibilities:

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  • Managing the Front Desk and Back office Administration">
  • Ensuring excellent customer service from the front desk at all times">
  • Reviewing and compiling Standard Operating Procedures (SOPs) for the Front Office Department">
  • Staff Training and Development">
  • Daily Management of Hotel and 3rd Party Websites">
  • Management of Group Reservations in conjunction with Sales Department">
  • Debtors Management and Credit Control">
  • Working closely with the hotel's Sales Team and Revenue Manager">
  • Duty Management Shifts, including early and late shifts">
  • Attending Head of Department (HOD) and Sales Meetings">
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Requirements:

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To be successful in this role, you will need:

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  • A minimum of 2-3 years' experience in a similar role within a 3/4-star hotel">
  • Excellent communication and interpersonal skills">
  • Ability to work independently and as part of a team">
  • Fluency in English, both written and spoken">
  • Computer literacy, including Microsoft Word and Excel">
  • Enthusiasm and a willingness to learn">
  • Ability to multitask and adapt to changing situations">
  • Strong organizational and time management skills">
  • Flexibility to work a combination of shifts, including early and late shifts">
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What We Offer:

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We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced individual looking for a new challenge, please apply today.

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About Us:

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Our hotel is part of a reputable hotel group with multiple establishments in Ireland. We pride ourselves on providing excellent customer service and creating a welcoming atmosphere for our guests.

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