Hotel Reception Manager

Lucan Spa Hotel is currently seeking a Front Office Manager (Reception Manager) to join our team in a full-time capacity. This is a hands-on leadership role suited to someone with strong customer service skills, excellent attention to detail and a passion for hospitality. The ideal candidate will have a minimum of two years experience working on a busy hotel reception desk and be comfortable working across a 7-day week roster, including mornings, evenings and weekends. This is a fantastic opportunity for someone looking to step into a management position and play a key role in delivering a warm and professional welcome to our guests. Our hotel comprises of 71 bedrooms situated in Lucan, Co. Dublin, offering guests an ideal spot for business travel or leisure. We offer warm and friendly service to all of our guests and hope that you can become part of that team ethic. The hotel front desk team operate using the Guestline (Rezlynx) property management system. Full in-house training is provided for this role. Key Duties of the Role Oversee the day-to-day operations of the front office, ensuring smooth check-in and check-out procedures. Manage and lead the reception team, including scheduling, training, and performance reviews. Deliver exceptional guest service by maintaining high standards of professionalism and hospitality. Handle guest complaints and feedback promptly and effectively, ensuring guest satisfaction. Ensure accurate handling of reservations, room allocations, billing, and cash procedures. Monitor front desk operations to ensure compliance with company policies, procedures, and service standards. Work closely with other departments (e.g. Housekeeping, Sales, Maintenance) to coordinate guest services and room readiness. Maintain a strong presence in the lobby/front office area to support the team and engage with guests. Prepare front office reports, monitor KPIs, and contribute to achieving occupancy and revenue targets. Manage stock and supplies for the front office area, including stationery and guest amenities. Ensure compliance with health, safety, and fire procedures in the front office area. Drive upselling and cross-selling initiatives to maximise revenue opportunities. Requirements for this position Minimum 2 years experience working on a busy hotel reception desk. Strong spoken and written English essential; additional languages an advantage. Proficient in hotel reservation systems and general computer skills (Microsoft Office, email, etc.). The ability to be self-motivated and creative in generating new ideas and systems. Excellent communication and interpersonal skills. Proven ability to lead a team and remain calm under pressure. Strong problem-solving abilities and a customer-first mindset. High level of organisation and attention to detail. Flexibility to work morning, evening and weekends as part of a 7-day roster. Professional appearance and a friendly, welcoming attitude. Knowledge of GDPR and front desk procedures is a plus. About Lucan Spa Hotel Lucan Spa Hotel is an Irish family-owned hotel offering a unique, authentic experience in Irish hospitality while visiting Dublin and the East of Ireland. The hotel features 71 guest bedrooms as well as a number of restaurants and dining areas and meeting, conferencing and private event spaces. Lucan Spa Hotel aims to exceed expectations through setting the highest standards for Irish hospitality in the Dublin region, offering our domestic and international guests a homely setting during their time in Dublin. To achieve this goal, the hotel recognises our most important resource to help deliver all our goals is our team. The hotel is highly committed to not only developing our business, but also dedicated to helping each and every one of our team members to achieve their full potential. Whether you are starting out on your career or carry huge experience, Lucan Spa Hotel will offer you the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. Lucan Spa Hotel is an equal opportunities employer. If you believe that you have the passion, personality and the skills we require, please contact us. Skills: Communication Leadership Hotel Management Attention to detail Benefits: Meal Allowance / Canteen bike to work scheme Employee Recognition Awards