Enterprise Solutions Specialist

Job Title:
Solution Engineering Lead

Join our team as a Solution Engineering Lead and take on the challenge of implementing large-scale enterprise deployments with cutting-edge AI technology. As a key member of our implementation team, you will be responsible for ensuring seamless system installation, integration, and expansion.

About Us:
We are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Our mission is to drive measurable safety improvements, achieving remarkable results within a short timeframe. With top-tier investors backing us, we are accelerating our mission to transform workplace safety with real-time, AI-powered insights.

Industry Recognition:
Industry leaders like DHL, Amazon, and Tesla trust us to deliver tangible safety benefits, consistently reducing risks by 64% within just three months of deployment. We operate in 20+ countries, partnering with Fortune 500 manufacturing and logistics enterprises to revolutionize workplace safety with our innovative solutions.

Key Responsibilities:
- Take full technical ownership for complex enterprise deployments, guaranteeing smooth system installation, integration, and expansion.
- Serve as the primary technical point of contact for key enterprise customers during pre-sales, implementation, and early expansion stages.
- Lead technical discovery sessions with client stakeholders to align on architecture, requirements, security, networking, and integration expectations.
- Build strong relationships with enterprise clients, positioning yourself as a strategic technical advisor who drives implementation success and identifies future opportunities for growth.
- Collaborate closely with Client Success as your project management partner, Engineering for technical escalations, and Sales for commercial and account strategy alignment.
- Develop a deep understanding of customer workflows, technical environments (hardware, networks, cloud integrations), and use cases, tailoring deployments for maximum value realization.
- Identify, design, and document implementation best practices, workflows, and playbooks for repeatable success across enterprise accounts.
- Actively surface risks, bottlenecks, or strategic opportunities to internal teams and lead cross-functional efforts to resolve or capitalize on them.
- Contribute to technical pre-sales activities, including answering complex technical questions, conducting technical validations, and supporting RFPs where required.
- Mentor and support more junior Implementation Specialists, sharing knowledge and helping scale the capabilities of the broader team.
- Advocate for client needs internally, helping shape product and process improvements.

Requirements:
- At least 4 years of experience in a technical implementation, solutions engineering, or technical consulting role, preferably in industries such as AI, networking, SaaS, or hardware integration.
- Proven track record of leading complex technical deployments with enterprise customers.
- Exceptional communication and relationship management skills, with the ability to influence and drive alignment across technical and non-technical stakeholders.
- Proficiency in cloud platforms, version control systems, Unix/Linux systems, and hardware installation and network configuration.
- A self-starter mindset with strong problem-solving skills, ownership mentality, and ability to operate independently with minimal supervision.
- Experience designing and improving processes, workflows, and documentation for scalability.
- Willingness and ability to travel for on-site support and stakeholder engagement as needed.
- Bachelor's degree in Computer Science, Engineering, or a related technical field preferred.

Preferred Skills:
- Experience working in a fast-paced, high-growth environment.
- Background in deploying AI or vision-based systems in the field.
- Familiarity with enterprise project management methodologies.
- Experience contributing to customer success strategies, expansion planning, or post-implementation account growth initiatives.

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