
Guest Experience Specialist
1 week ago
About the Role:
This is an exciting opportunity to join our team as a Guest Experience Specialist. In this role, you will be responsible for creating unforgettable experiences for our guests.
Key Responsibilities:
- Greeting and Hospitality: Greet guests warmly and use their names to create a positive first impression.
- Forbes 5-Star Standards: Adhere to Forbes 5-star standards at all times.
- Service Delivery: Ensure timely availability of agreed-upon services and products for guests.
- VIP Service: Communicate special service requests for VIP guests before, during, and after their stay.
- Junior Guests: Enhance the experience for junior guests and introduce a 'WOW' factor through proactive care.
- Personalized Plans: Create personalized plans for guests upon request.
- Communication: Collaborate with management to design a 'Personal Guest Plan' that reflects our high standards.
- Continuous Improvement: Continuously identify improvements to service standards with Senior Management approval.
- Handover Procedure: Complete a thorough handover before shifts end for consistent communication.
- Amenities Knowledge: Maintain thorough knowledge of our facilities and offerings.
Benefits:
This role offers a range of benefits, including opportunities for professional growth and development.
Requirements:
- Excellent Communication Skills: Excellent communication and interpersonal skills are essential for this role.
- Proactive Approach: A proactive approach to problem-solving and a willingness to learn are highly valued.
- High Standards: A commitment to delivering high standards of service is required.
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