Guest Experience Specialist

3 days ago

Castlebar, Mayo County, Ireland beBeeAmbassador Full time €60,000 - €80,000
Activity Coordinator

Deliver exceptional service in line with esteemed hospitality standards.

Key Responsibilities:
  • Design and operate bespoke activities (equestrian, falconry, fishing, clay pigeon shooting) tailored to guest preferences, ensuring 5-star service and memorable experiences.
  • Create personalised experiences for guests, offering recommendations based on interests and skill levels, and refine offerings based on feedback.
  • Lead and train a team of activity specialists, ensuring high standards of instruction and service while fostering a positive, collaborative environment.
  • Ensure activities meet safety standards and regulations, maintaining equipment in top condition and monitoring compliance with local rules.
  • Serve as the main point of contact for guests, managing reservations, building relationships, and integrating activities into the overall guest experience.
  • Collaborate with Sales & Marketing to promote activities, contributing to promotional materials and social media content.
  • Oversee budgets, schedules, and staffing levels, ensuring resources are efficiently allocated while maintaining high standards.

The ideal candidate should exhibit strong leadership skills, effectively manage operations, communicate well, and prioritise tasks efficiently.

  • Exhibit effective communication and collaboration skills.
  • Manage estate operations, lead teams, and ensure consistency in procedures.
  • Prioritise tasks effectively and meet deadlines.
  • Maintain excellent organisational skills in a fast-paced environment.
  • Foster innovation and continuous improvement.
  • Meet targets and display exceptional guest awareness.
  • Display enthusiasm, passion, and dedication in their role.
  • Embody company values as a brand ambassador.

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