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Estate Experiences Coordinator
2 weeks ago
The Estate Activities Manager is responsible for delivering exceptional service in line with Forbes Five-Star and Red Carnation Hotels standards.
Key Responsibilities:- Deliver bespoke activities tailored to guest preferences, ensuring 5-star service and memorable experiences.
- Create personalised experiences for guests, offering recommendations based on interests and skill levels, and refine offerings based on feedback.
- Lead and train a team of activity specialists, ensuring high standards of instruction and service while fostering a positive, collaborative environment.
- Ensure activities meet safety standards and regulations, maintaining equipment in top condition and monitoring compliance with local rules.
- Serve as the main point of contact for guests, managing reservations, building relationships, and integrating activities into the overall guest experience.
- Collaborate with Sales & Marketing to promote activities, contributing to promotional materials and social media content.
- Oversee budgets, schedules, and staffing levels, ensuring resources are efficiently allocated while maintaining high standards.
The ideal candidate for this position should exhibit strong communication and leadership skills, lead and train the team, ensure compliance with relevant legislation, hotel policies, and procedures, prioritise tasks effectively, maintain excellent organisational skills, demonstrate punctuality, foster innovation, meet estate targets, display exceptional guest awareness, show enthusiasm, passion, and dedication in their role, serve as a brand ambassador, embodying the company's values.
