Identity and Access Management Security Strategist

Job Title: Technical Lead – Authentication Services Manager

Overview
Lilly Cork is a diverse organization of 2,000+ employees across 60 nationalities delivering innovative solutions in various sectors. We offer a premium campus with flexible hybrid working, healthcare, pension, and life assurance, subsidised canteen, onsite gym, travel subsidies, and on-site parking. We support education through inhouse People Development, Educational Assistance, and wellbeing initiatives. Lilly is committed to diversity, equity, and inclusion (DEI) with pillars including EnAble, Age & Culture, LGBTQ+, and GIN-Gender Inclusion Network. We strive to create an accessible and inclusive environment for all employees.

Responsibilities
- Provide technical leadership for the delivery and support of identity platforms and services, including day-to-day operations, incident management, change management, and problem resolution related to IAM authentication services.
- Collaborate with cross-functional teams to ensure compliance, address risks, and enhance the IAM program. Align priorities with Operation Managers, Service Leads, and other Technical Leads.
- Lead and coach a team of identity operations engineers; recruit, hire, and develop high-performing engineers; support career development and performance management.
- Foster a culture of innovation, continuous learning, and operational discipline; promote diversity and inclusion within the team.
- Stay abreast of IAM technologies, security threats, and regulatory changes; drive adoption of innovative solutions for global IAM challenges.
- Serve as technical lead and escalation point for team members; provide hands-on leadership during escalation, incidents, and major changes.
- Oversee operational excellence: escalation handling, incident management, change management, problem resolution, and continuous improvement to support 24/7 services.
- Monitor IAM authentication systems for performance and health; perform maintenance, respond to alerts, troubleshoot, and restore services quickly.
- Manage and maintain all IAM components; keep systems up-to-date with patches and security updates; analyze performance metrics and implement improvements to reduce downtime.
- Document configurations, procedures, and incident reports; provide regular status updates and reports to management.
- Coordinate with IT teams, developers, and stakeholders to ensure seamless operation and effective communication of changes.
- Assess capacity and plan for future growth; allocate resources efficiently to meet demand.
- Provide technical support to users regarding Identity services and respond to audit and compliance requests related to Identity services.
- Develop and implement solutions to resolve identified problems; ensure testing and validation before deployment; perform root-cause analysis and implement corrective actions to prevent recurrence.
- Identify opportunities for process improvements and implement best practices in problem management.

Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- 5+ years of experience in supporting, delivering, and securing Identity and Access Management services.
- 5+ years of experience with Active Directory, Entra ID, and/or Okta.
- 5+ years of experience with authentication and authorization technologies and federated identity standards and protocols (MFA, certificate-based auth, LDAP Kerberos, OAuth, SAML, OpenID Connect).

Benefits
- Flexible hybrid working
- Healthcare
- Pension and life assurance
- Subsidised canteen
- Onsite gym
- Travel subsidies and on-site parking

---