Multicultural Community Operations Expert

7 days ago


Dublin, Dublin City, Ireland CPL Full time

CPL is looking for a highly motivated Content Analyst to join its Integrity Operations team. The successful candidate will have the opportunity to work in a professional multicultural team, gaining valuable transferable skills and building a great network of friends and professionals in a vibrant business culture.

As a Content Analyst, you will be responsible for investigating and resolving reported content by following company policies and local legal regulations. This role requires strong personal resilience, as some content may be of a sensitive nature. However, with full training provided, no prior experience is necessary.

Main Responsibilities
  1. Investigate and resolve reported issues (inquiries via ticketing system) related to account support or potentially abusive content
  2. Use market knowledge and insights to identify solutions that improve the support of our client's community of users
  3. Analyze and utilize data to develop ways to enhance the overall user experience
  4. Recognize trends and patterns, and escalate issues to the global team
  5. Identify inefficiencies in workflows and suggest solutions
Benefits
  • Competitive base salary of €29,700 per year, with potential increments up to €39,500 based on shift pattern and performance-based bonuses
  • On-site free meals, snacks, and beverages
  • Private healthcare access
  • Pension contribution scheme after 12 months of service
  • Annual leave of 25 days


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