Senior Technical Help Desk Manager

2 weeks ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €60,000 - €80,000

**Job Description:**

We are seeking a skilled Technical Help Desk Lead to manage a team of support agents and provide technical expertise. As a leader in the field, you will be responsible for ensuring smooth operations and prompt issue resolution.

Key Responsibilities:

  • Lead and support a team of Tier 1 agents, offering training and performance feedback.
  • Ensure efficient service desk operation and meet service level agreements (SLAs).
  • Handle escalated technical issues, providing advanced troubleshooting and solutions.
  • Develop and improve help desk policies and best practices.
  • Monitor performance, identify improvement areas, and implement solutions.
  • Collaborate with IT teams on new technology support.
  • Stay up to date with industry trends and implement innovative solutions.
  • Manage the ticketing system to ensure timely resolution of all issues.
  • Coordinate training for new hires and ongoing staff development.
  • Create and maintain help desk documentation and troubleshooting guides.
  • Assist with IT project planning to minimize disruption.
  • Report on help desk performance to senior management.
  • Ensure compliance with policies, data protection, and industry standards.
  • Manage IT equipment inventory and coordinate employee setups and rollouts.

Required Skills and Qualifications:

• 6–8 years of technical support experience, with 4+ years in a supervisory role.

• Degree in IT or related field, or equivalent experience.

• Certifications (e.g., ITIL, CompTIA A+) are a plus.

• Strong leadership and team management skills.

• Excellent problem-solving and communication skills.

• Ability to work in a fast-paced, changing environment.

• Interest in learning about the legal industry and evolving technology.

Benefits:

• Competitive salary.

• 25 days of annual leave.

• Pension scheme and tax savings programs.

• Healthcare and wellness program.

• Full gym access and wellness initiatives.

  • Help Desk Technician

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeSupport Full time €61,800

    Support Specialist JobAbout the RoleWe are seeking a skilled Support Specialist to provide top-notch technical support across our hardware and software platforms. This role is perfect for someone who enjoys helping others and resolving complex issues.Key ResponsibilitiesProvide exceptional day-to-day support to users of all levels, from novice to...

  • IT Service Desk Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Mater Private Network Full time

    Join to apply for the IT Service Desk Manager role at Mater Private Network6 days ago Be among the first 25 applicantsJoin to apply for the IT Service Desk Manager role at Mater Private NetworkMater Private Network have an exciting job opportunity for a IT Service Desk Team Lead to join our Mater Private Network Team.We are seeking an experienced IT Service...

  • Help Desk Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeAdministrative Full time €45,000 - €65,000

    Service Desk Administrator RoleThis is a dynamic and challenging role for a skilled administrator to join our team in Dublin, Ireland. The position involves using scheduling software to ensure that all preventative maintenance and logged reactive task work is assigned, carried out and closed.The successful candidate will be responsible for ensuring all...

  • IT Help Desk Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeSUPPORT Full time €45,000 - €65,000

    Job Opportunity">We are seeking a highly skilled and motivated professional to join our team as a Support Service Desk Agent. As a key member of our SAP Support Team, you will be the first point of contact for customers on our SAP Community Network application.

  • Newskies Help Desk Agent

    1 day ago

    Dublin, Dublin City, Ireland Ryanair Ltd. Full time

    Ryanair is now hiring for aNewskies Help Desk Agentto join Europe's Largest Airline Group.This is an excellent opportunity to join Ryanair as we aim to expand to over 800 aircraft and serve 300 million guests within the next 10 years.The role of a Newskies Help Desk Agent is to assist finance, ground operations, airports, call centers, and other departments...

  • IT Service Desk Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Mater Private Network Full time

    Join to apply for the IT Service Desk Manager role at Mater Private NetworkJoin to apply for the IT Service Desk Manager role at Mater Private NetworkGet AI-powered advice on this job and more exclusive features.Mater Private Network have an exciting job opportunity for a IT Service Desk Team Lead to join our Mater Private Network Team.We are seeking an...

  • Senior Service Desk Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland TRIA Full time

    Get AI-powered advice on this job and more exclusive features.This range is provided by TRIA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Tech Recruiter @ TRIA specialising in Senior Appointments and TechSenior Service Desk Engineer6-month Contract (with potential for extension)We are looking for a...

  • Technical Service Desk Delivery Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Evad Technology Group Full time

    Join to apply for theTechnical Service Desk Delivery Managerrole atEVAD Technology Group1 day ago Be among the first 25 applicantsJoin to apply for theTechnical Service Desk Delivery Managerrole atEVAD Technology GroupGet AI-powered advice on this job and more exclusive features.A Technical Service Desk Delivery Manager isresponsible for making sure that...

  • Technical Service Desk Delivery Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Evad Technology Group Full time

    Join to apply for the Technical Service Desk Delivery Manager role at EVAD Technology GroupJoin to apply for the Technical Service Desk Delivery Manager role at EVAD Technology GroupGet AI-powered advice on this job and more exclusive features.A Technical Service Desk Delivery Manager is responsible for making sure that services are being seamlessly...

  • Technical Service Desk Delivery Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Evad Technology Group Full time

    Join to apply for theTechnical Service Desk Delivery Managerrole atEVAD Technology GroupJoin to apply for theTechnical Service Desk Delivery Managerrole atEVAD Technology GroupGet AI-powered advice on this job and more exclusive features.A Technical Service Desk Delivery Manager isresponsible for making sure that services are being seamlessly delivered to...