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Senior IT Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeSpecialist Full time
IT Support Specialist

We are seeking an experienced IT support specialist to join our team. As a senior member of the Enterprise Infrastructure and Technology group, this candidate will have the opportunity to work with and provide high-quality service to business owners and stakeholders across the globe.

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  • We are looking for talented individuals who are eager to make a difference in our organization.
Key Responsibilities:
  • Design, Implement, Maintain, and Support our SaaS application portfolio and integrations between SaaS applications (e.g., Okta, Google, Slack, Mimecast, Box, Zoom, Microsoft 365, RingCentral).
  • Implement and manage automation scripts via Okta Workflows, Bettercloud Workflows, and API, Python/Shell Scripting.
  • Manage our virtualized computing environment within Amazon AWS.
  • Resolve and be an escalation point to resolve internal customer issues.
  • Recommend and perform upgrades on desktop/laptop systems to ensure uptime.
  • Collaborate with vendors and business stakeholders to provide solutions for technical challenges.
  • Work cross-functionally with other internal teams to creatively solve challenges.
Requirements:
  • Thorough understanding of SaaS Application operations and integrations (e.g., Okta administration experience).
  • Experience with Enterprise User Life Cycle Management best practices.
  • Familiarity with using an HRIS platform and directory integrations.
  • Ability to create and manage automation via scripting (Okta Workflow, BetterCloud Workflows, Python/Shell Scripting).
  • Ability to diagnose hardware and software issues on Apple/Lenovo/Dell/Microsoft devices running macOS and Microsoft Windows.
  • Experience with email security system administration/troubleshooting (e.g., Mimecast, Proofpoint).
  • Ability to troubleshoot computer connectivity on various (TCP/IP, DHCP, DNS), software, and printing problems.
  • Analytical problem-solving and troubleshooting skills; ability to learn new systems/tools quickly with minimal direction and oversight.
  • Ability to lift and handle packages/hardware (laptops, monitors, etc.).
  • Proficiency with audio-visual technologies, including equipment setup, troubleshooting, and maintenance – supporting Google Meet, and Zoom.
  • Relevant industry certifications, Okta, JAMF, Google, CompTIA, ITIL, etc.
About Our Organization

Our organization delivers comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments while improving return on ad spend for advertisers and yield for publishers. We strive to be the global benchmark for trust and transparency in digital media quality.

Equal Opportunity Employer

We are committed to diversity and inclusiveness. We consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.