Automotive Service Professional

3 days ago

County Roscommon, Ireland beBeeCustomer Full time €35,000 - €55,000
Role Overview

This is a fantastic opportunity to develop your skills and knowledge as a Service Advisor. As an Apprentice Service Advisor, you will be the focal point of contact for customers requiring servicing or repair to their vehicles.

Key Responsibilities:
  • Manage the flow of information between the workshop, the rest of the dealership and the customer, delivering excellent customer service at all times.
  • Manage all service telephone and walk-in enquiries on behalf of the dealership.
  • Qualify service needs and diagnose vehicle running problems where appropriate.
  • Establish understanding and agreement with the customer of the work to be carried out.
  • Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
  • Manage the handover and administration of Customer Service Vehicles.
  • Explain the work carried out on vehicle ensuring customer full understanding and authorisation.
  • Manage any necessary liaison with department manager regarding customer dissatisfaction.
  • Follow up in line with dealership procedures.
Requirements

The following requirements must be met for this role:

  • A full and clean Irish or EU driving licence and a full-time work VISA are essential requirements for this role.
  • Impeccable appearance and well presented to work in a corporate environment.
  • Good oral & written communication skills.
  • Excellent organisational skills.
  • Able to record accurately all relevant details.
  • An ability to 'up sell' additional work / accessories.
  • An ability to absorb and understand technical data and explain it to our customers as required.
Benefits
  • Employment Assistance Programme.
  • Industry-leading training and progression plans.
  • Bike to Work Scheme.
  • 20 days of Annual Leave.
  • Life cover.
  • Active Social Club.
  • PRSA.

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