Store Performance Director

2 days ago

Nenagh, County Tipperary, Ireland beBeeCustomer Full time €45,000 - €53,000

Senior Retail Operations Manager

We are seeking an experienced Retail Operations Manager to lead our store's day-to-day operations. The ideal candidate will have a proven track record in sales, staff management, customer experience, and stock management.

Key Responsibilities:

  • Meet and exceed store targets and Key Performance Indicators (KPIs)
  • Recruit, train, coach, and manage staff following company policies, ensuring fairness and consistency for all
  • Manage all cash, wage costs, budgets, and systems administration as required
  • Drive excellent Visual Merchandising in the store to engage, inspire, and educate the consumer
  • Ensure all in-store services are suitably staffed and promoted
  • Monitor potential shoplifters and follow security guidelines to deter pilferage and protect stock
  • Be responsible for overall Health & Safety in the store
  • Ensure all staff are fully trained and following company policies and procedures regarding Health & Safety
  • Identify current and future customer requirements and develop additional non-direct business
  • Implement projects in line with company expectations
  • Maintain store standards consistently in line with business audit requirements
  • Provide cover for other stores as required

Requirements:

  • 2 years of retail management experience
  • Excellent interpersonal, communication, people management, and leadership skills
  • Possess a passion for delivering an excellent customer experience with an understanding of how this drives sales and affects the bottom line
  • Desirable: Experience in Visual Merchandising
  • Strong product knowledge
  • Proficient in IT knowledge, including Excel, Email, and SAP
  • 3rd Level Business/Retail Management Qualification is beneficial but not essential

Benefits:

  • Opportunity to work in a fast-paced retail environment
  • Chance to develop skills in Visual Merchandising and customer experience
  • Experience in managing staff and budgets
  • Collaborative team environment

Others:

  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Continuous training and development opportunities

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