High-Level Automation Specialist

3 days ago

Dublin, Dublin City, Ireland beBeeTransformation Full time €80,000 - €120,000
Senior Project Manager Job Description

Ryanair are currently recruiting for a Senior Project Manager – Business Transformation to join the company's Customer Service department. This is an exciting time to join as we aim to grow our airline group to over 800 aircraft and 300 million guests per year within the next 10 years.

As Senior Project Manager for transformation, you will report to the Head of Transformation and lead a team of system experts and business analysts to design and deliver automation solutions to scale the Customer Service function to up to 300 million customers per annum, leveraging best-in-class technology and generative AI to deliver more self-service tools and fully automated workflows.

Responsibilities:
  • Project management and tracking of all activities currently performed by the transformation and digital design team.
  • Systems design and innovation, systems optimization, MIS/BI reporting and business insight, automation of every CS task and implementation of a new intelligent telephony platform that leverages AI to reduce dependency on contact centre agents.
  • You will work with the Labs and the Digital team to design and implement a product development roadmap that includes all internal processes as well as external demand for customer support.
  • In your team, you will hire and develop the right level of competence to ensure that you and your team continue to push best-in-class technology solutions.
  • Working with innovative partners, you will deliver in an agile way the best outcome for the company from a cost and functionality point of view.
  • Provide leadership with a relentless focus on performance expectations and meet the aggressive deadlines that are a feature of the company.
  • Work collaboratively with colleagues across the business to understand needs and demands from other functions that may benefit from the experience of CS in Operational Transformations capabilities.
Qualifications:
  • 3+ years in leading operations/business transformation.
  • A good understanding of how to put together a business case.
  • Experience leading several multi-discipline teams with a broad range of responsibilities.
  • A proven track record in project management and delivery.
  • Excellent leadership skills, shows initiative and courage to challenge the status quo and to remove barriers to change.
Benefits:
  • Competitive salary.
  • Discounted and unlimited travel to over 230 destinations.
  • Defined Contribution Pension Scheme.
  • Death in Service Benefit – Up to 2 times annual basic salary.
  • 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
  • Option for up to 5 additional unpaid leave days per year.
  • Cycle 2 Work Scheme.
  • Unrivalled career progression.
Competencies:
  • Adaptability/Flexibility.
  • Job Knowledge.
  • Managing Technology.
  • Managing for Results.
Seniority level:
  • Mid-Senior level.
Employment type:
  • Full-time.
Job function:
  • Project Management and Information Technology.
Industries:
  • Airlines and Aviation.

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