Operations Leader

We are seeking a Service Line Director to drive business performance and support implementation of our growth plans. The role reports to the Head of Consulting and is part of the Consulting Leadership Team.

The successful candidate will play a leadership role in driving business performance, supporting operational processes, and leading the Consulting Operations team. They will also participate in delivery of firm-wide change projects.

Key Responsibilities:

• Support full business planning cycle – Growth Investment plans, Budgets, Service Delivery Model (SDM) / strategic workforce plans and MLOs / Reforecasts
• Closely monitor business performance and outlook: agreeing/driving interventions with the leadership at SL, Sub Service Line, Markets/Sector & Competency levels, working closely with their Operational teams to maximise performance
• Oversee SDM delivery including headcount management & recruitment, and initiatives aimed at optimising offshore/nearshore team deployment
• Pricing - assist in the development of pricing policies and contribute to the shaping of profitable sales working with SL, SSL and Market leadership
• Oversee engagement financials/margin and working capital performance, working closely with the Finance team, utilising Sub Area / Service Line initiatives as appropriate
• Lead the development & delivery of Consulting's Reward strategy, working with the CBS Reward and the Talent teams, covering pay level, VPS/bonus delivery and the annual pay review
• Indirect Cost management – ensure effective use of discretionary cash spend and appropriate input / influence around indirect spend in conjunction with CBS
• Lead other SL strategic and operational projects as required
• Member of Consulting's Management Team
• Provide leadership and coaching to the SL operations team and extended CBS supporting teams critical to delivering business performance
• Build and maintain a network with peers cross SL / CBS and Region e.g. Super Region Management Team, FSO and other UK&I Service lines.

Skills And Attributes For Success:

The successful candidate is expected to have significant experience in the operational management in relevant professional services practice as the role needs to make immediate impact. Key skills needed are:

• Strong commercial experience/acumen and understanding the financials aspects of similar environment.
• The ability to lead and challenge/ influence appropriately
• Ability to adapt to and influence 'top-level' stakeholder group
• Strategic thinker – able to see bigger picture
• The ability to drive and manage change
• Strong interpersonal skills
• Excellent written and verbal communication skills
• People/team management and counselling
• Strong numeracy skills, with ability to turn raw data into useful information that can influence action and change

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

• Hybrid Working
• Pension/Discounted Health Insurance
• Web Doctor
• Purchase of Additional Annual Leave
• Free Gym Membership
• Travel Pass
• Maternity & Paternity Leave
• Bike to Work Scheme
• Referral Bonuses & Recognition Awards
• Tech MBA paid by EY

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.