Performance Quality Inspector

2 days ago


Naas, Co Kildare, Ireland beBeeQuality Full time €49,000 - €59,000

Job Title: Quality Assurance Coordinator

">Overall Job Purpose and Responsibilities">

This role presents an opportunity to work with a high-profile client focused on internet-based services and video sharing platforms.

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As a Quality Assurance Coordinator, you will be responsible for the overall quality performance of the operation by encouraging streamlined issue handling.

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You will be accountable for achieving external and internal quality metrics, focusing on efficiency, continuous improvement in customer satisfaction, and maintaining high-quality standards.

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Key Duties:

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  • ">
  • Conduct regular quality reviews and appeal reviews">
  • Deliver quality feedback to agents after completion of quality sample and appeal reviews">
  • Develop and implement actions to maintain or improve Service Level Agreement (SLA) performance">
  • Participate in daily meetings with the QA Team Lead and Quality Analysts supporting the product in all locations">
  • Analyze root causes of quality errors and provide corrective solutions to the QA Team Lead">
  • Identify and report potential risks to the QA SLA in a timely and efficient manner">
  • Recognize quality trends for the market/agents supported and develop corrective solutions">
  • Report bugs and verify if they have been resolved">
  • Collaborate with agents and colleagues to ensure sufficient grey area cases are reported">
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Weekly Tasks and Deliverables

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Hold weekly catch-ups with SME and Training teams to assess current new hire training and identify necessary amendments

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Develop PKT tests and use results to conduct team refresher training or individual feedback

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Facilitate internal and external calibration exercises to ensure alignment within the team and with clients or vendors

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Contribute to innovation processes by submitting new ideas or process improvements

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Support additional workflow requests from clients

">Required Skills & Qualifications">

C1/C2 level written and spoken German plus fluency in English is required for this position

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Previous experience as a Quality Analyst or informal career path in a QA team is desirable

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Experience working in customer-focused environments

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Ability to effectively communicate feedback

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Ability to deliver positive and negative feedback in one-to-one and group forums

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Excellent verbal and written communication skills

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Strong technical aptitude including proficiency in Excel reporting

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Proven ability to meet or exceed performance-related targets

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Strong analytical skills

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Attention to detail

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Positive can-do attitude

">Benefits & Advantages">

A vibrant, multi-cultural environment

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Opportunities for Career and Personal Development

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Quarterly performance bonus

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Comprehensive Benefits Package

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Subsidized Health Insurance

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Access to Discount Schemes

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E-learning opportunities

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Paid Annual Leave

"]},

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