Hotel Operations Manager
5 days ago
This role involves leading and supporting a dedicated team to deliver an exceptional guest experience at our 5-star hotel. You will oversee the smooth arrival and departure procedures, ensuring timely availability of rooms, and handle reservations calls efficiently.
The ideal candidate will possess strong knowledge of Front Office systems, preferably Opera, and have excellent written and verbal communication skills in English. Strong interpersonal, organizational, and communication abilities are also essential.
- Key Responsibilities:
- Develop, implement, and provide training on SOPs and standards
- Ensure smooth arrival and departure procedures
- Handle reservations calls efficiently
- Participate in meetings, including the Morning Stand-Up and weekly Head of Department meetings
- Oversee room allocations and coordinate with the Accommodation team
- Promote the hotel, its outlets, and local activities to guests
- Maintain accurate filing and administration within the department
- Assist with recruitment and training of new team members
To succeed in this role, you must have previous experience as a Front Office Supervisor or Assistant Manager. A fresh new perspective on the role and forward thinking while supporting the team is essential.
You will be required to have strong knowledge of Front Office systems, preferably Opera, and excellent written and verbal communication skills in English.
We are looking for individuals with outstanding interpersonal, organizational, and communication abilities.
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