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Hotel Operations Manager

2 weeks ago

Bray, Wicklow, Ireland BrookLodge & Macreddin Village Full time
Job Overview

BrookLodge & Macreddin Village is seeking a highly skilled and dedicated Hotel Operations Manager to oversee the efficient operation of the Front Office. This role plays a crucial part in ensuring a welcoming and professional experience for our guests, managing reception staff, and supporting the Front Office Manager in daily operations.

Main Responsibilities
  • Supervise and coordinate the Front Office team, guaranteeing exceptional customer service at all times.
  • Oversee check-in and check-out procedures, ensuring efficiency and accuracy.
  • Handle guest inquiries, complaints, and special requests professionally and promptly.
  • Ensure all reservations and billing procedures are carried out correctly.
  • Support training and development for reception staff while maintaining high team morale.
  • Assist in scheduling and rostering staff to ensure optimal coverage.
  • Monitor and maintain front desk procedures, ensuring compliance with hotel policies.
  • Work closely with other departments to ensure seamless guest experiences.
  • Support the Front Office Manager with administrative tasks and reporting.
  • Adhere to health & safety, and security procedures within the department.