Customer Service Representative

6 days ago

Dublin, Dublin City, Ireland beBeeResponsibility Part time €24,192 - €28,928
Customer Experience Associate

This role involves delivering exceptional customer experiences, addressing queries and complaints professionally, and ensuring seamless hotel operations.

About the Job

We are seeking a highly skilled and flexible individual to join our team as a Customer Experience Associate. The successful candidate will be responsible for providing excellent service to our guests, resolving issues promptly, and contributing to the overall success of the hotel.

Key Responsibilities:
  • Deliver exceptional customer service by responding to guest queries and resolving issues in a professional and timely manner.
  • Be flexible with working hours to ensure seamless operations and support day-to-day activities.
  • Support the front desk team in managing room assignments, key card issuances, and other tasks as required.
  • Inspect rooms and report any issues to maintenance or housekeeping to ensure high standards of cleanliness and maintenance.
Requirements:
  • Customer service experience in a hospitality setting is essential.
  • Familiarity with Apaleo hotel booking system is desirable.
  • Excellent communication and problem-solving skills are required.
  • Able to work independently and as part of a team.
Benefits:
  • A competitive salary package.
  • The opportunity to work in a dynamic and entrepreneurial environment.
  • Staff benefits including eye test vouchers, bike to work scheme, life assurance scheme, staff discount, pension, and employee assistance programme.
What We Offer:
  • A supportive and collaborative team environment.
  • Ongoing training and development opportunities.
  • The chance to make a meaningful impact on our guests' experiences.

If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we would love to hear from you

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