Senior Payroll Services Consultant
2 weeks ago
This is a unique opportunity to join our team as a highly skilled Payroll Support Specialist, providing exceptional support to our managed payroll customers.
The ideal candidate will have 3+ years of experience in end-to-end processing, research, payroll logic, and troubleshooting, with advanced proficiency in Microsoft Word and Excel. Additionally, they should have a strong understanding of payroll taxes, intermediate payroll configuration, and compliance.
Responsibilities:- Act as named specialist for managed payroll and administrative customers
- Support other OSV payroll, tax, and garnishment customers as needed within the service team
- Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met
- Respond to internal escalated cases from the payroll team and other internal stakeholders
- Manage the timely resolution of customer issues, including handling customer escalations and implementing remedial procedures
- Lead scheduled weekly, monthly, and quarterly client calls
- Configure basic to medium complex Workday pay components, deductions, run categories, and support the year-end process
- A minimum of an Associate's degree
- Advanced proficiency in Microsoft Office Suite
- Strong understanding of payroll processes and regulations
- Multijurisdiction tax experience and expertise
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