Technical Support Engineer

3 days ago


Dublin, Dublin City, Ireland TN Ireland Full time

Are you passionate about delivering exceptional technical support to customers using Amazon Web Services (AWS)? Do you want to work with a talented team that values collaboration and innovation? At TN Ireland, we're looking for a Technical Support Engineer to join our Cloud Services team. As a Technical Support Engineer, you will be responsible for solving complex technical issues, providing expert-level technical support via multiple communication channels, collaborating with internal development teams on complex issues, developing & presenting training content for the developer community, creating technical articles or how-to videos for the developer community, and more.

About the Role:
  • Work closely with internal development teams on complex technical issues
  • Develop and present training content for the developer community
  • Create technical articles or how-to videos for the developer community
  • Prioritize and manage multiple customer cases simultaneously
  • Analyze and resolve technical issues efficiently
Requirements:
  • Bachelor's degree in a Science/Technology/Engineering/Mathematics related field
  • Excellent problem-solving skills and analytical thinking
  • Strong communication and interpersonal skills
  • Familiarity with AWS services and cloud computing concepts
  • Fluent in Mandarin


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