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Store Operations Manager

3 weeks ago

Dublin, Dublin City, Ireland beBeeAmbassador Full time €60,000 - €70,000
Job Title: Store Operations Manager

We are seeking a highly skilled and motivated Store Operations Manager to join our team. As a key member of the store management team, you will be responsible for ensuring the smooth operation of our retail store.

  • Key Responsibilities:
  • The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
  • You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
  • You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
  • You'll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.
  • Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store.
  • You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need.
  • Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
  • Proactively manage people matters such as return to work interviews, liaising with HR on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
  • Create and implement floor plans and rotas independently, setting the store up for success for the day.
Requirements:
  • Skillset:
  • You love fashion We need you to be an irresistible ambassador for our brand and a believer in the power of an amazing new outfit.
  • Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to.
  • You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows.
  • Natural affinity in learning new systems and processes in a digital environment.
  • Honest, trustworthy and dependable - you live by our values.
  • A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand.
  • A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence.
About Us:

We are a leading retailer with a strong presence in the market. Our stores are vibrant and dynamic environments where our customers can find the latest fashion trends.

We are looking for talented individuals who share our passion for fashion and customer service. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, then we would love to hear from you.

What We Offer:

We offer a competitive salary and benefits package, including opportunities for career progression and professional development.

We are an equal opportunities employer and welcome applications from diverse candidates.

Contact Information:

Please submit your application, including your CV and a covering letter, to us by email.