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Technical Operations Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeOperational Full time €45,000 - €60,000

Technical Operations Specialist

This is a challenging role that requires a high degree of technical expertise and business acumen.

The successful candidate will have strong analytical skills and be able to develop, implement, and refine operational processes to drive efficiency and customer satisfaction.

Key Responsibilities:

  • Process incoming client orders for new products, ensuring they are handled efficiently and correctly.
  • Develop, analyze, and refine operational processes to improve efficiency and customer onboarding.
  • Implement and maintain new policies and procedures as our products and services evolve.
  • Identify opportunities to automate processes for a faster, more streamlined experience.

Required Skills:

  • 2+ years of professional work experience in a technical operations environment.
  • High attention to detail and a passion for continuous improvement.
  • 2+ years of experience with Salesforce (or a similar CRM).
  • Experience with process creation and optimization.

Nice to Have:

  • Experience with Salesforce Case Management and Reporting.
  • A passion for operations and experience in a fast-paced, startup environment.

Example: A previous team member was able to increase customer satisfaction by 25% through the implementation of automated workflows.